Mike Bakker

Consultant

Improving performance is just like doing business: it's about developing the people involved, loyal customers and good results. And that means being able to get to work on leadership, behaviour, data big and small, processes, customer satisfaction, and innovation both inside and outside the digital sphere.

Expertise(s)

  • Continuous improvement
  • Improve customer satisfaction
  • Team Effectiveness
  • Learning Organisation
  • Leadership development
  • Improve business results
  • Digital Impact
Like to brainstorm about improving performance in the broadest sense of the word?
2012

Publications

mike
01/03/2018

Three things you must NOT do If you want to become more customer-focused

We make our cars in any colour the customer wants. As long as it’s black. This memorable saying by car manufacturer Henry Ford is unthinkable…

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mike
27/10/2016

Innovation through shock therapy for organisations

Is your organisation’s right to exist on the line? What’s the expiry date for your core services or products? Which developments do you lose sleep…

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mike
23/06/2016

Would you like to think up a brilliant idea too?

When you see the word ‘improve’, maybe your first thought is to get rid of things that are a waste of time or money. That’s…

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mike
23/06/2016

Recognise the 8 signals of waste through the lean spectacles

The waste-watching spectacles from House of Performance will give you a fresh view of everyday things. For example, there are the Lean spectacles, which enable…

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